Shipping & Guarantee

Thank you for choosing LivFarms! We are dedicated to providing you with the highest quality, farm-fresh harvest.

Because our harvest is highly perishable, we have established strict shipping, handling, and delivery guidelines to ensure your order arrives at your doorstep crisp, vibrant, and ready to enjoy.

Order Processing & Shipping Schedule

To ensure your order does not get stuck in a transit warehouse over the weekend, we only ship orders Monday through Wednesday.

• Processing Time: To guarantee ultimate freshness, we harvest your order immediately before packing. Orders placed Sunday through Wednesday morning are harvested and shipped within 1 to 2 business days. Orders placed Wednesday afternoon through Saturday are held and harvested fresh for shipment the following Monday to prevent your harvest from sitting in a transit warehouse over the weekend.
• Weekly Cut-Off Time: Orders placed after 12:00 PM Central Time (CT) on Wednesday will join the following Monday's harvest and shipment queue.
• Changes & Cancellations: Because our crops are harvested live and to order, no cancellations, address changes, or modifications can be made to an order once the 12:00 PM CT Wednesday cut-off has passed.
• Tracking: You will receive a shipment confirmation email with your tracking number once your package is handed over to the carrier.

Holiday & Extreme Weather Shipping Holds

• Holidays: We do not ship on major federal holidays. If a holiday falls on a Monday, Tuesday, or Wednesday, your order may be held for shipment until the following week to ensure it does not experience holiday transit delays.
• Weather Disruptions: LivFarms reserves the right to temporarily hold shipments during periods of extreme weather (severe heatwaves, blizzards, or natural disasters) along the shipping route or at the final destination. If we hold your order for weather-related safety, we will notify you via email.

Domestic Shipping Rates & Delivery Estimates

We currently ship exclusively within the United States. Because we are shipping a delicate, perishable harvest, we do not offer standard ground shipping. All orders are shipped via expedited methods.

Shipping charges for your order will be calculated and displayed at checkout based on your location and order weight.

• 2-Day Express Shipping: Delivers in 2 business days once shipped.
• Next-Day Delivery: Delivers by the end of the next business day once shipped.
• Overnight Shipping: Accelerated next-day delivery, typically arriving by the next morning once shipped.

Packaging, Temperature Control & Recycling

Your harvest is hand-packed in custom insulated packaging with food-safe cold packs. This climate-controlled environment ensures everything remains at the optimal temperature during transit to preserve quality and texture.

We care about the planet as much as we care about our crops! Please help us by disposing of your packaging responsibly:

• Insulated Liners: Made from 100% recyclable materials and can be placed directly into your curbside recycling bin.
• Gel Packs: Cut open the pack, dispose of the non-toxic gel in your household trash container (do not pour it down the drain), and recycle the outer plastic film wherever grocery bags are accepted.

Delivery, Address Accuracy & Theft

• No Signature Required: All orders are shipped with "No Signature Required" to ensure the carrier leaves the package at your residence rather than taking it back to a local facility. Once the carrier marks the package as "Delivered," LivFarms is no longer liable for stolen packages or damage caused by prolonged exposure to the elements.
• Address Accuracy: Please double-check your shipping address at checkout. We cannot redirect packages once they leave the farm. LivFarms is not responsible for, and cannot issue refunds or replacements for, a harvest that spoils due to an incorrect, incomplete, or outdated shipping address provided by the customer (such as a missing apartment or suite number).

Food Safety, Inspection & Storage

• Immediate Refrigeration Required: You are solely responsible for the proper and safe inspection, handling, storage, and refrigeration of your harvest upon delivery. We strongly recommend tracking your package closely and transferring all perishable items into refrigeration immediately upon arrival to maintain freshness and food safety.
• Natural Variations: Our products are grown naturally. The appearance, color, size, and condition of live microgreens, specialty herbs, greens, and mushrooms will vary naturally from harvest to harvest. Minor cosmetic variations are completely normal and do not impact the flavor, quality, or safety of the food.

Shipping Restrictions

• No P.O. Boxes: Due to the perishable nature of our products and the use of private expedited carriers (like UPS/FedEx), we cannot deliver to P.O. Boxes. Please provide a valid physical street address at checkout.
• International Shipping: At this time, LivFarms only ships within the USA. We do not offer international shipping due to customs delays that would compromise the freshness of the harvest.

Returns, Refunds, and Damages

Because our harvest consists of perishable food items, we do not accept physical returns. All sales are final.

However, your satisfaction is our top priority. If your order arrives damaged, completely wilted, or otherwise compromised due to carrier delays or packaging issues, please contact us within 24 hours of delivery.

To request a replacement or refund, please email us at support@livfarmsmarket.com and include:

1. Your order number.
2. Clear photos of the damaged harvest and the packaging.

We address these on a case-by-case basis but will gladly work towards a quick solution, including issuing a prompt replacement or refund.

Contact Us

If you have any further questions regarding our shipping process or need to make a change to an existing order before the weekly cut-off, please contact us immediately:

• Email: support@livfarmsmarket.com
• Phone: 402-576-3007